Store Policy
Product Descriptions
We make every effort to accurately describe and showcase our preloved clothing items. Please note that due to the nature of preloved items, minor imperfections may be present, and we will disclose any noticeable flaws in the product description.
Sizing and Measurement
We provide detailed measurements for each garment to assist you in finding the perfect fit. We recommend reviewing these measurements before making a purchase to ensure compatibility with your size preferences.
Return and exchanges
We want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, please contact us within 14 days of receiving your item to request a return or exchange. Please note that items must be in their original condition with tags attached for us to process your request.
Shipping
We offer reliable shipping services to ensure your items arrive safely and promptly. Shipping rates and estimated delivery times will be provided at checkout. Please note that any customs fees or import duties are the responsibility of the buyer.
Privacy and Security
We respect your privacy and maintain a secure website to protect your personal information. We will not share or sell your data to third parties.
Thank you for choosing The Cupid's Haven. We appreciate your support and look forward to providing you with exceptional preloved fashion options. If you have any questions or need further assistance, please don't hesitate to reach out to our friendly customer service team. Happy shopping!